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MFA is a separate third-party application “add on” managed by you as the end-user. Your organization may already have an MFA application they prefer to use, or you may need to download an MFA application to use specifically for the DDSP.

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  1. To download/install, select the MS Authenticator app from your App Store.

    Screenshot image of Microsoft Authenticator

  2. Once the app is installed there should be a MS Authenticator icon on your phone. Click on the MS Authenticator icon to begin.

  3. Follow the prompts to create an account. Select “Add work or school account”

  4. Screenshot of MFA account setup, indicating options to use the QR Code to set up account.

    Select “Scan a QR code”. Proceed to step #5 to login to DDSP using your laptop or desktop computer where a QR code will be provided to continue the MFA process.

    Set up MFA for the DDSP

  5. To enable MFA, log in to the DDSP and navigate to “User Settings” > “Manage Multi-Factor Authentication”:

    Screenshot image of the Joint Commission DDSP table of contents, indicating that users can manage their MFA via User Settings.

  6. If no MFA has been previously enabled, you will see a message stating, “You do not have Multi-Factor Authentication enabled” and a prompt to “Register Device.”

    Screenshot image of the Joint Commission DDSP indicating the option to register a device for MFA.

  7. The platform provides a list of three Authenticators (Google, Microsoft, Authy) but your organization may have additional options, preferences, or MFAs already in place that may be used for the DDSP. Contact your internal IT department for assistance. Click “Continue” to begin registration.

    Screenshot image of the Joint Commission DDSP MFA registration, indicating users need to click the continue button when registering the MFA.

  8. On the DDSP, you will be prompted with a scan code and a text code. Open the Microsoft Authenticator app on your mobile device. In the Microsoft Authenticator click on the kebab (three-dot vertical) menu and select “+ Add Account”; select “Work or School Account” and select “Scan a QR Code” A scanner will open within the app.

    Screenshot of MFA account setup button option to add account

  9. Hold your device (e.g., phone) camera up to the QR code on the DDSP and scan the code. The Authenticator will update, saying “Account added,” and will display six-digit verification codes. It produces a new code every 30 seconds. Unlike a password, only someone with access to your phone knows the current code.

  10. Enter the six-digit code displayed in Microsoft Authenticator into the “Verification Code” field in the DDSP.

    Screenshot image of the Joint Commission DDSP Registration and verification screen for MFA, indicating a QR Code scan or clip text option to enter into the Authenticator in order to add an account.Image RemovedScreenshot image of the Joint Commission DDSP Registration and verification screen for MFA, indicating a QR Code scan or clip text option to enter into the Authenticator in order to add an account.Image Added

  11. Select “Verify”; you should see “You have successfully activated Multi-Factor Authentication” message:

  12. You will be prompted to enter MFA when logging in to the DDSP. When this occurs, click to open Microsoft Authenticator application on your device, select the DDSP account, then enter the token (code provided from Microsoft Authenticator software) into the MFA field in the DDSP.

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