The Joint Commission’s Direct Data Submission Platform (DDSP) provides organization, health system, and vendor staff that are users of the DDSP with a way to create support tickets which are handled by the Joint Commission Direct Data Submission Platform Service Desk.
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Select the best Reason for Contact related to your support ticket. Usually, it is the name of the DDSP page that you need assistance with.
Fill in the Description field
The first 50-60 characters of your Description becomes the Title of your ticket. We suggest you provide a short summary statement at the beginning of your description to assist.
Attach any needed Attachments that help explain your need for support.
DO NOT provide protected health information (PHI) within the Description field. Instead, place this information within a document (e.g., screenshot, Word document, Excel document) and attach it to the ticket. All attachments are stored in a PHI safe environment and will be deleted after thirty (30) days.
Responding Respond to Jira emails from Joint Commission staff providing DDSP support.
REPLY ALL to the Jira email.
Make sure Jira is in the TO of the email.
Do not manually modify the Subject Line of the email. The Subject Line is how Jira knows which ticket your response is to be added to:
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As the initiator (or Reporter) of the support ticket, only you have the ability to add other respondents (Watchers) to the ticket.
If you need to later add additional organization or vendor staff, you will need to again REPLY ALL to one of the Jira emails associated to the ticket and CC the additional individual(s).
Forwarding a ticket and then having that individual attempt to send a response back to Jira will not work because Jira has not been given the authority, by you, to allow this individual access to your ticket.
Do not manually modify the Subject Line of the email. The Subject Line is how Jira knows which ticket the response is to be added to.
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