Refer to: Having Trouble Logging in to The Joint Commission Direct Data Submission Platform (DDSP)
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“Reset Password" button or hyperlink in the email does not work, i.e. does not open your default browser with a password reset form
The "Reset Password" button and hyperlink do work, but the "Reset Password" button on the form does not work
The "Reset Password" button and hyperlink do work, but the "Send Code" button on the form does not work
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NOTE: Your IT may be modifying the text in the link. |
You can “hover” your mouse over the embedded link in the invite or password reset emails to see if the text matches. In cases where your IT security has modified the link, users can instead copy & paste the text from your email into your web browser.
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