There are three Frequently Asked Questions pages for the DDSP.
This page is for the general questions that are applicable for both eCQM and Chart-Abstracted Measure submission. This includes:
Are there any specific technical requirements for accessing and utilizing the Joint Commission's DDS Platform?
Yes; See the General Technical Requirements section;
There are specific requirements as it relates to Internet Browsers, Adobe Reader, Whitelisting domains and email addresses, and 2-Factor Authentication.
Who receives the organization’s initial Invitation email to onboard (join) the DDSP?
The organization designates a signatory official to receive correspondence specific to the initial login to the Direct Data Submission Platform (DDSP).
This contact is the first person to log onto the Platform for the organization and signs the legal forms related to accessing and utilizing the Platform. This contact can invite additional users, as needed, to the Platform and is not necessarily the same person who performs the data upload and submit process.
Note: This contact is for purposes of the DDSP and will not change/impact the ORYX Contact or other contacts for JC Connect.
What forms will organizations being on-boarded for the first time encounter during registration?
During registration and the initial login on the DDSP the following forms must be agreed to:
User Invitations and Login
What do I need to do to login to the Platform?
Each user must be invited to their organization’s Workspace by another Workspace user that has "Invite and Manage User" permission.
The user with Invite and Manage User permission will use the DDSP to create an invitation. The DDSP sends an email containing the invitation link to the individual being invited.
Notes:
The invitation email comes from ddsp-manager@jointcommission.org
Once the invitation link is used to register and log in to the Platform, the invitation link cannot be used again to access the DDSP.
After accepting the invitation, users must access The Joint Commission Direct Data Submission Platform by logging in to the Joint Commission website: https://www.jointcommission.org/login/ https://www.jointcommission.org/login/ It is recommended that the users bookmark or favorite this link in their browser.
Users with access to multiple facilities only need to register once.
Users are required to have Multi-Factor Authentication
Who can be invited to the DDS Platform?
Users with the Invite and Manage User permission for the organization may invite anyone who is needed to assist in a successful submission of data, this includes other organization staff, a consultant or EHR/HIE vendor. The organization :
is responsible for authorizing and managing the users, protecting and managing the content (including, but not limited to data and analytics) and the use of web services; organizations must exercise caution and only invite and provide appropriate permissions for those users who are needed to assist in successful submission of data.
is responsible for user’s compliance with the Terms of Service and all Regulations and for their use of the service.
should review the list of “current users” frequently to ensure that only those who are authorized can access the content and that they have the appropriate privileges.
May an organization invite an external user (e.g., vendor or consultant) to assist them on the DDS Platform?
Users with the Invite and Manage User permission for the organization can grant external users permission to assist with functionality such as uploading QRDA I documents or the data verification process (e.g., correct QRDA I generation based on error/warnings, review measure results and rates to assist with data mapping issues). Users may also be granted ‘View Only’ so they can provide support without having the ability to add or modify data.
Organization staff are responsible for the data submission process and the relationships with external users on the DDS Platform.
The DDS Platform has been developed for organizations and there is no additional functionality or training available for vendors/consultants.
Please ensure that your vendors/consultants watch the Platform webinars, read the Help documentation, and, if appropriate, attend Office Hours and/or External Education.
Vendors/consultants must submit Support Tickets via the Platform from the organization they need assistance with. There is no separate avenue for vendors/consultants to request support.