Below are the technical requirements for accessing and utilizing the Joint Commission's Direct Data Submission Platform. These are the items discussed on this page:

• Supported Internet Browser Versions

• Supported Windows Operating Systems

• Adobe Reader Requirements

• Whitelist Domains and Email Addresses

• Qlik Sense Error (pending)

• Multi-Factor Authentication

Supported Windows Operating Systems

The DDSP supports Microsoft operating systems Windows 10 and 11.

Prior Windows Operating System versions may work; however, they are not tested or guaranteed to work. At this time:

• Windows 7 and previous versions are no longer supported by Microsoft.

• Windows 8.1 - Microsoft support will end on 1/10/2023

If Microsoft stops supporting sub-versions of Windows 10 and 11, they may no longer work on the DDSP.

Go here for Microsoft documentation to determine which version of Windows you are running and to determine if Microsoft is still supporting your operating system.

Adobe Reader Requirements

The ability to download and print your organization’s Submission Certificate requires Adobe Reader.  The current support version is Adobe Reader DC as Adobe has discontinued support for all previous versions of their Adobe Reader product.

Whitelist Domains and Email Addresses

Organization’s utilizing email filtering must whitelist specific domains and email address to ensure all communications concerning the DDS Platform are received by the Platform users. The list of domains and email addresses are:

Note: A whitelist is a list of e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received. E-mail blocking programs, also called a spam filters, are intended to prevent most unsolicited e-mail messages (spam) from appearing in subscriber inboxes.  If you are uncertain how your organization or health system handles whitelisting, please contact your internal information systems staff.

• The DDSP Domain: ddsp-manager@jointcommission.org

• The Joint Commission Domain: @jointcommission.org

• The Joint Commission Secondary Domain: @jointcommission.com

• The email address from which Direct Data Submission (DDS) Platform support is sent: jira@jointcommission-ddsp.atlassian.net or support@jointcommission-ddsp.atlassian.net

If your organization is having issues accessing the DDSP platform, especially the Chart-Abstracted Measure (CAM) module, whitelist the following:

• DDSP Home page and eCQM module: https://ddsp.jointcommission.org

• CAM module: https://tjc-prd-cam-web.azurewebsites.net

Qlik Sense Error

The new DDSP had not encountered Qlik Sense Errors to date; if you do encounter an error, submit a platform support ticket via the “Need Help?” icon or email hcooryx@jointcommission.org.

Multi-Factor Authentication

See DDSP Multi-Factor Authentication (MFA) or copy and paste this link in your browser: https://jointcommission-ddsp.atlassian.net/wiki/spaces/DCS/pages/24707087/